Sep 10, 18:14 BST
Resolved - We are happy to report that this incident been resolved and Kura is now functioning as expected
Any booking or trip changes that took place between 1445BST and 1810BST will be available by 0100BST on 11 Sep 2020
Where Trips were not available to be started no trip data will have been available to be recorded
We apologise for this, we know how important Kura is to you
Sep 10, 16:53 BST
Update - We greatly appreciate your patience, we are working hard with our team and partners to resolve this problem. We will continue to provide updates as soon we have something to report
Sep 10, 16:06 BST
Update - We are continuing to work on a fix for this issue.
Sep 10, 16:03 BST
Identified - We are very sorry about this.
We are aware that not all trips are showing in the Kura web or mobile application, and differing trips are showing in each application This is due to a failed shard within our search cluster, we are working on restoring a snapshot and running updates since the last snapshot was taken